General

What is Wisdom™?
Wisdom is an intelligent approach to social networking on Facebook. The Wisdom app provides users with insightful analytics of their social networks.

Why would I want to use the Wisdom app?
With Facebook's rapid growth and widespread adoption by people across all demographics, more and more Facebook users are finding that they need a better way to manage the overwhelming amount of information that's available to them about their networks and friends. Wisdom is a way to filter the discussion happening on Facebook, see the most important happenings at a glance, and view summary-level statistics about your Facebook friends and activity.

What browsers are supported for use with the Wisdom application?
Wisdom supports the following browsers:

• Microsoft Internet Explorer 7.0, 8.0, 9.0
• Firefox 3.5, 3.6, 4.0
• Google Chrome 9.0
• Safari 5.0.4
• iPad Safari browser packaged with iOS 3.2.x, 4.2.x, 4.3.x

I just signed up and not all of the reports are available.
Immediately after installing the application, a partial view of the Intelligent Feed is available for immediate use. It may take up to 24 hours for the complete Intelligent Feed and all other reports to become available.

I just created a new Friend List but it doesn't appear in Wisdom.
Friend Lists are updated once per day, so you should expect your new Friend List to appear in Wisdom within 24 hours.

Can I use Wisdom on my mobile device?
Wisdom is available for iPhone and iPad on the iTunes App Store and will soon be available for Android.

App Features

What is the Feed? And why are there no photos or videos in it?
Wisdom's Feed helps you view your Facebook News Feed by removing the clutter and displaying the most popular and meaningful posts. The Feed is designed to provide a condensed and streamlined view of your Facebook News Feed – 15-20 posts vs. 3-4 in Facebook – so that you can consume the content more rapidly.

How do I see the complete details of a post in my Intelligent Feed or add a Comment or Like?
All posts in the Intelligent Feed are active hyperlinks that can be clicked by hovering over any of the text in the post. Once clicked, a new browser window (or tab) will be launched with the full post and the Comment and Like details. Friends are also active hyperlinks that can be clicked to see the Friend's profile page.

My Intelligent Feed is not working for non-English posts.
The "All" and "Popular" sections of the Intelligent Feed work correctly across all languages. However, the additional sections that categorize noteworthy posts are currently supported for English-language text only.

Some posts are missing from my Intelligent Feed.
In order to provide the most meaningful view of your network, Wisdom removes any posts where the user did not input any commentary (for example posting a picture without writing anything about it) and also removes posts published by games, such as notifications about Farmville.

What are the symbols next to certain items in my Intelligent Feed?
The symbols mark which of the posts in your feed have been categorized by mood, topic, or popularity. For example, the star symbol appears next to items that are very popular (commented on or 'liked' by many). You can also see only those categorized posts by clicking on a tab, such as "Romance" or "Travel."

Why are some of the posts in my Feed categorized incorrectly?
Determining the intent of posts and categorizing them correctly is an art, not a science, so there can be false-positives. We are continually working to improve the algorithms used to detect noteworthy conditions in posts and welcome any feedback that can help us improve our text analysis engine. Please inform us at support@wisdom.com of false-positives, posts that should have been detected but weren't or if you have any other suggestions for improving the Intelligent Feed logic.

What is Chatter?
Chatter helps you quickly see at a glance the conversations your friends are having and what they're talking about without having to go to each of your friends' Facebook walls. Chatter allows you to sort by All, Popular, Friend to Friend, and Non-Friend to Friend.

What is Friends?
Friends gives you a complete list of all your friends, their age, gender, location, relationship status, and their last status update. Click on the "See Friendship" link to view posts, comments, and photos of you and a specific friend. Combined with the Filter feature, Friends lets you sort your friend list by location and demographics.

What is Places?
Places shows you the most popular Check-in locations for your friends and displays a ranking of the geographic distribution of your friends by Current City and Hometown.

What is Interests?
Interests displays the most popular and trending interests in your friend network across a number of categories including restaurants/bars, music, movies, books, TV shows, sports, and art.

What is About Me?
About Me gives insights into your Facebook activity, statistics on interactions with your top friends, and graphs displaying age, gender, and relationship status demographics of your network. Tip: By default, all metrics of your Facebook activity are displayed on the About Me line graph; try unchecking some of the metrics below the graph to view fewer statistics at a time.

How does the Filter feature work?
Need to make your reports more specific? Filter by one or several of these factors: Location (Country, State, City), Age range, Gender, or Relationship status. Just click on "Filter" on the top panel to open the Filter window, select your metrics, and click the "Filter" button at the bottom of the window to apply. You can remove a Filter at any time by opening the same window and clicking the "Remove Filter" button.

Why does the Filter exclude friends that I expected to be included in the results?
Some friends may not have complete profile information or may be preventing our application from accessing certain profile details due to their security settings. For example, you may know that one of your friends is "Single", but if they haven't added this to their profile or they are not sharing this information with Facebook Applications, they will not be recognized as being "Single" by Wisdom.

Can you sort a single view/table by multiple features?
Currently, you can only "Sort" on a single column at a time. Use the Filter feature to help narrow down your view to the information you'd like to see.

Privacy

Why does Wisdom ask for so many Facebook permissions?
In order for Wisdom to analyze your social network, the app requires permission to access your publicly available information:

• Name
• Profile picture
• Gender
• Current city
• Networks
• Friend list
• Pages

Wisdom also asks for all information that you are allowed to share under Facebook policies:

• Your contact information (email, phone number, mailing address)
• Items you have "liked"
• Your profile information
• Posts in your newsfeed
• Photos and videos you have uploaded to Facebook
• Your calendar of events
• Your custom friend lists
• Your online presence
• Your "check-ins" and friends' "check-ins"
• Your family members and relationship details and status
• Information about your friends

Will the information displayed in my Wisdom app be published to my Facebook feed?
No, only you can see the information shown in Wisdom. However, if you are using the Facebook version of the application, your friends may see that you're using the Wisdom app (only if your general Facebook privacy settings allow it), but none of your activity within the app will be published.

Does Wisdom have access to my Facebook friends' information?
Wisdom analyzes information using the specific permissions granted when installing the app for the first time in allowance with Facebook's privacy standards. Wisdom only accesses information that your friends openly share on Facebook, based on their personal privacy settings, letting you analyze your social network. Wisdom will not collect data about your friends that is not freely available within your network.

Is my information safe?
We maintain administrative, technical and physical safeguards designed to protect the User Information that we collect about you against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. While we cannot guarantee that no accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use of your information will occur, we try to prevent such occurrences. Read our Privacy Policy here.

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Feel free to contact us at support@wisdom.com if your question isn't addressed above or if you have any additional feedback. Thanks!